top of page

FREQUENTLY ASKED QUESTIONS

  • How To Order?
    Simply add your items to cart - once ready to order, send us a screenshot via Facebook or Instagram to place your order :) (We are not accepting orders directly via the website at the moment, apologies!)
  • Free Delivery?
    Yes! Orders of $100 and above enjoy free delivery :)
  • How much is local (Singapore) delivery?
    Delivery is available at a flat charge of $5 for orders below $100 :)
  • Can I self-collect my order?
    At this moment, we only offer delivery as we are an e-commerce site. In Syaa Allah in the future if the business expands and we have a physical space, we are more than happy to accept self-collections :) Doa for us ya!
  • Do you ship overseas?
    Yes we do! :) Shipping overseas start from $50. However, should your order exceed this shipping cost, the excess is chargeable. We will contact you directly before proceeding with your order. Orders will be safely packed for transit! Please do take note that the estimated time of arrival of your parcel will depend on the location. We will advise and provide a tracking number if applicable.
  • Why purchase from us?
    Here at Reha Singapore, we ensure the best materials are used for your products. Quality is important to us too and we only want the best for our customers. Not only that, we pride on providing you the best customer service that we can offer :)
  • Turnaround times?
    Generally all of our products take about 7 working days to produce. Should they be ready earlier, we'll be more than happy to ship them out to you :) PS: Please do note that turnaround times do not include shipping/delivery yup!
  • Can we request for custom sizes?
    This would depend on the product that you are looking to get :) Please do email us at rehasingapore@gmail.com with the size you have in mind for the selected product and we'll get back to you shortly, In Syaa Allah!
  • How to order?
    1) If you prefer to purchase via Instagram / Facebook DM, simply screenshot the item you'd like and send us a DM :) 2) If you prefer to purchase via the website: Simply choose the item that you'd like to purchase and click "Add To Cart". Once you're done shopping, click the cart icon at the top right corner and checkout your items to make payment. Aaaand you're done - easy peasy!
  • Payment methods?
    We prefer a PayNow or PayLah transfer for payments as we are a tiny tiny business and these 2 methods saves us the most cost and is the most efficient :) However, should you really need to: We take PayPal payments locally and globally. (Checkout with PayPal) T/T is accepted as well. (Checkout > Payment > Manual Payment) Bank Transfers - simply checkout your items and we will email you with payment details :)
  • Refunds
    Please do check your items upon receipt - we generally do not process refunds as we would ensure with 100% amanah that your items are produced, quality-checked and packed with the utmost care (because we too are buyers!) However, in the unfortunate case that your order might be damaged really badly during transit, please send us an email with photos and In Syaa Allah, we will try our best to see what we can do :)
  • Who is Reha Singapore?
    We get that a lot! Basically we are just 2 regular muslimahs living in Singapore who wanted to create beautiful Islamic products that didn't look too much on a wall, or too gaudy. We like to remain anonymous because we are a little shy :)
  • How old is the company?
    We started this little online business since 2014 under another name and rebranded in 2019 when we took things a little bit more seriously :)
  • Why did you start this company?
    We wanted to start a business where we could earn rezeki and also Allah's pleasure at the same time. Additionally, we wanted to head charity projects and also rope in other individuals who are keen to contribute to help the Islamic community as a whole :)
bottom of page